Home > Loyalty > How Do I...? > Define Points To Give To Customers?
Points awarded
to customers as part of a loyalty scheme are defined using the
Point Rules task. The rules are easy enough to add. They are
displayed in a grid and you simply click the button to add new rules. What may not be clear though
is what rules to set up for different point calculations. The
examples below show how to set up typical scenarios.
You can add a Basic rule for an Item (as below).
Type |
From Amount |
To Amount |
Points/$ Spent or GP |
Bonus Points |
Item |
$0 |
$999,999 |
1 |
0 |
You could also do this by setting the Type to Basket. The Basket type is actually more accurate than the Item type due to rounding of points. For example, a customer buys one item for $3.49 and another for $4.49. If you use the Basket type, they have a total of $7.98 and would get 8 points. If you use the Item type, they would get 3 points for their $3.49 item and 4 points for their $4.49 item for a total of 7 points. The advantage in using an Item type is that you can apply extra rules which give additional points for certain types of items. You cannot do this if you use a Basket type.
This requires two Basic rules.
Type |
From Amount |
To Amount |
Points/$ Spent or GP |
Bonus Points |
Item |
$0 |
$2.99 |
1 |
0 |
Item |
$3 |
$999,999 |
2 |
0 |
This is slightly different to the case above. In the above case if the customer bought a $7 item they would have got fourteen points. In this case the customer will only get two points, regardless of how much over $3 the item is. It still requires two Basic rules.
Type |
From Amount |
To Amount |
Points/$ Spent or GP |
Bonus Points |
Item |
$0 |
$2.99 |
0 |
1 |
Item |
$3 |
$999,999 |
0 |
2 |
This requires one Basic rule. The system uses Item and Item GP rules for each item of the transaction and then it will use any applicable Basket rules.
Type |
From Amount |
To Amount |
Points/$ Spent or GP |
Bonus Points |
Basket |
$100 |
$999,999 |
0 |
20 |
This requires one Basic rule.
Type |
From Amount |
To Amount |
Points/$ Spent or GP |
Bonus Points |
Gaming |
$0 |
$999,999 |
1 |
0 |
You need to set up basic rules to calculate the number of points for each item. You can then specify extra rules that the system can use to give this type of additional benefit.
It requires one extra rule in the Bonus Points - Items tab.
Dept |
Cat |
From Date |
To Date |
Multiply |
BEV |
BEER |
1/9/2009 |
30/9/2009 |
2 |
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