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How Do I Make An Adjustment To An Account?

First of all you have to view the required account details. See How Do I See Account Details For Customers? or How Do I See Account Details For Suppliers? Once you have your details you can use the following instructions:


Click the Adjust button to add a new adjustment.
The following window is displayed.

Figure: Example Account Adjustment Screen


Enter the value of the adjustment and select the reason for the adjustment. If you want, you can also enter a comment about what the adjustment is for.


Some adjustments simply adjust an account directly, for example a new charge. However, some adjustments actually modify existing transactions, for example a discount or a credit note. If you select one of these types of adjustments, the window will change to the following:



If you don't see this window you can simply continue to Step 5.

This window shows all the existing transactions that this transaction can be allocated against. Notice the Unallocated Amt under the Adjustment amount you entered. This is the amount which still needs to be allocated from the Adjustment amount. You can't save the adjustment until this amount is zero.


Simply move to each transaction effected by this adjustment and enter the amount in the Allocate column of the grid. The Allocate amount cannot be more than the Outstanding amount shown next to each transaction. If you simply want to allocate this transaction against the oldest transactions in the system, click the Allocate To Oldest button.


Click the Save button to complete the adjustment. If the adjustment you were making needed to be allocated against existing transactions, you won't be able to click the Save button until the adjustment is fully allocated.

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