Home > POS Operations > Cancellations And Returns > Performing A Refund

How Do I Make A Refund?

A refund occurs when you are giving money back to a customer. No items are specified and no stock is adjusted.

1

Press the Activity button.

2

Press the More button.

3

Press the Refund button.

4

Select the reason for the refund from the buttons displayed down the right side of the screen, for example Faulty Product.

5

Select the tender type from the buttons displayed down the right side of the screen.

6

Type in the amount being refunded (including decimal place) and press the OK button. If refunding to a credit card/EFTPOS tender, the command is sent to the EFTPOS Payment Software. If the payment refund command is rejected,you will be returned to the prompt for refund tender type.

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