Vouchers

Overview

Vouchers are a type of discount. They can be used to generate repeat business and encourage customers to return in the future. Consider the following:

A customer purchases $50 of goods. You could give them a 10% discount immediately off the sale. The customer will appreciate the discount but won't necessarily come back. Alternatively, the discount could be a voucher, for example 'get one cup of coffee free on your next purchase'. Now the customer has to come back in order to get the discount. When the customer comes back, they will tender the voucher as payment for the sale. This gives the customer the appropriate reward and has generated repeat business for you.

Creating A Voucher

The first thing you need to do is to create a voucher using the Voucher function. A voucher is identified by a unique code. You also define the printable content of the voucher. This content will be printed on the receipt printer and given to the customer.

You can define a generic header (like a generic sale receipt header) that will be printed at the start of every voucher. This is defined in the Voucher Hdr section on the Location tab of Tills.

Giving The Voucher

In order to give the voucher, you need to create a discount. This discount is defined just like any other discount. You need to set up the discount details, qualifying groups and items, and so on. Using the locations and the date ranges, you can specify where and when the voucher can be given. The reward for this discount should be set up as a 'Voucher' reward. You then specify the code of the voucher that should be used as a reward.

At POS, the system will check the discount and, if it qualifies, will apply it to the items. The difference being that the discount value will be zero (as the current prices were not reduced). Since this is just a type of discount, the various discount reports can be used to track how many voucher discounts have been given out.

After the customer receipt is printed, the vouchers will be printed. If you don't normally print receipts but you have a receipt printer defined, the vouchers will still be printed.

Using The Voucher

When the customer comes back and makes another sale, they will offer the voucher as part of the payment. The voucher is a special type of tender. You need to set up a special voucher tender using the Tender function. You then define this as the special Voucher tender by entering the code in the Vouchers setting in POS 1 tab of System Settings.

Now you can recognise the voucher, you need to be able to do something with it. What you are doing is basically giving the customer a discount for the voucher, so you would set up a tender discount. This discount would be for the Voucher tender code. You would also enter the code of the voucher for which the discount is being given. So if you set up a Voucher 23 for a 'free cup of coffee', you would specify that Voucher 23 was required for the tender discount. You could have lots of tender discounts set up for the voucher tender but each one would be for a specific voucher code.

When the operator selects the Voucher tender code, DynaPOSTouch will display a list of all currently acceptable voucher tender discounts. When the user selects a voucher, the appropriate discount will be given. Given that these are just standard discounts, the system will check locations and date ranges to ensure that the discount is currently available. The list of discounts shown are the discounts currently available. If a voucher has an expiry date, the discount would be set up with that expiry date. Once the expiry date has passed, the discount will not be valid and will not be listed for the user to choose. This means the user cannot accidentally accept vouchers that have expired.

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