Warranties

A warranty is the amount of time available in which the customer can return a faulty product. The system is able to calculate a standard warranty for each item sold. It also allows extended warranties to be sold which extend the original warranty date.

Standard warranties are set up by simply entering the number of Warranty Months for each item. As the item is sold, the system will calculate the warranty date based on the current date.

Extended warranties are special items that can be sold in conjunction with other items. For example, when you sell a television, you might offer the choice of a one year extended or two year extended warranty. If the warranty item is sold, it looks at the warranty months for the warranty item and adds this time to the standard warranty date of the original item.

Warranty items are identified by their department. You need to set up a special department solely for use by warranty items. Within the department, you can set up normal category, group, subgroup structures which will help you categorise the warranty items.

Warranties items are just normal items. You add an item for each type of warranty you want to sell. All these items should be placed in the special warranty department and should have their Warranty Months set. The cost is the cost you are charged by the supplier who actually handles the warranties and the sell price will be the price for which you sell the warranty to the user.

You need to be able to restrict warranty items based on the original item being sold. So when you sell a television, you want to see the warranty items relevant to televisions. This is done using modifiers. Traditionally, modifiers are added to specific items, however they can be defined for general departments/ categories/ groups and subgroups. So you could define a modifier which is to be used by Televisions and another modifier to be used by Washing Machines. Group modifiers also allow you to control which modifiers are displayed based on price. So you could have one modifier displayed for televisions between $0 and $500 and another for prices between $500 and $2000.

Each modifier is associated with a department/ category/ group/ subgroup. When an item in that D/C/G/SG is sold, the system will look for any relevant modifiers and display them to the user. If the user selects one of those items and it is a warranty item, the system will calculate the extended warranty.

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